Customer Success Manager

Shopalyst offers a platform for brands to scale data-driven marketing with shoppable ads. With first-party purchase intent signals, we help brands leverage digital media with greater effectiveness and efficiency. You will be heading our customer success team who helps our customers adopt data-driven marketing at scale.

• Manage service delivery and customer satisfaction (KPI : Responsiveness and Quality of Response)
• Analyze data trends and client performance
• Build and Manage the operations team
• Provide input for product management and engineering teams

• Minimum of 10 years of relevant experience in Business Operations for a Digital Marketing agency, or media company.
• Experience in stakeholder and client management.
• Excellent communication, analytical and influencing skills.
• Ability to build and manage a team of associates
• Ability to work and succeed in a dynamic, quickly-changing environment.

We understand that not all applicants will have skills that match the exact job description. We value diverse experiences in the relevant industry and encourage everyone who meets the required
qualifications to apply. If you lack the desired experience, but do have theknowledge and confidence to leave a mark, go ahead and apply.

Minimum of 10 years of relevant experience

At Shopalyst, we are creating a global workplace that enables everyone to find their true potential,purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees,communities and the business.